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FAQ
Welcome to our FAQ page, your hub for quick answers to common queries about our products, services, and policies. Find info on shipping, ingredients, and more. Can't find what you need? Contact our helpful support team for assistance
The following states do not allow Delta 8 or Delta 10 shipments:
Alaska
Arizona
Colorado
Delaware
Idaho
Iowa
Montana
Nevada
North Dakota
Rhode island
Utah
Vermont
Nevada prohibits HHC purchases.
We must be made aware of all issues within a 30 day period. Unopened and unused orders can be returned, refunded, or replaced up to 30 days after purchase date, but we must receive the returned product before the refund can be completed.
It can be the case that your card was initially declined as a result of billing information being mismatched. The failed/pending charge will self-resolve in 3 to 5 business days and will drop off of your statement. If you have any additional questions, please reach out to your card issuer.
The shipping speed selected at checkout determines how long the package will be in transit once it has left our facility, not for our fulfillment time.
We have a usual fulfillment time of approximately 48 hours, excluding weekends and holidays. Orders can take up to two weeks to be shipped during peak holiday seasons.
Our shipping cutoff time is 2PM Pacific time. Any orders submitted after this time are considered to be processed as earliest as the next business day. Orders placed after 2PM PST on Friday will not be sent out until the following Monday the earliest. Once an order is processed on CHI’s end, the shipping speed selected at checkout will go into effect.
We cannot honor sale codes after the end date of the sale as advertised.
Please subscribe to our email list for the most up-to-date notifications on sales.
Yes, we do. For any orders over 100 grams, please reach out to sales@colombiahempinternational.com
As of now, we only service the United States and its territories. For International please contact us at sales@colombiahempinternational.com
Label Created just means that a tracking number has been assigned to your order, but does not mean that it has finished processing. Once your order has been processed and picked-up, the delivery company should update the tracking and your shipping speed selected at checkout will go into effect.